You are here:Home > Salesforce Business Analyst > Certified Business Analyst

Salesforce Salesforce Business Analyst Certified Business Analyst

Product Description

Exam Code:Certified Business Analyst

Exam Name:Salesforce Certified Business Analyst Exam

Q&A:273 Q&As

Updated: 04-26-2024

Number:

Get ready for the Salesforce Certified Business Analyst exam with ExamGood. We provide comprehensive study materials and practice exams to help you succeed in your certification journey.

Certified Business Analyst Demo download

Certified Business Analyst PDF Version Demo

Buy Certified-Business-Analyst-exams Now

PDF(Printable Version)	$98.00	$ 48.00
Testing Engine(Software Version)	$20.00	$10.00
Total	$98.00	$48.00

ExamGood Certified-Business-Analyst-exams Exam Features

Salesforce Certified Business Analyst

About the Salesforce Business Analyst Credential

The Salesforce Certified Business Analyst exam is for Business Analysts with Salesforce experience. The successful candidate understands business needs, captures requirements, and collaborates with stakeholders to develop Salesforce solutions for business improvements.

Audience Description: Salesforce Certified Business Analyst

A Salesforce Certified Business Analyst collaborates with stakeholders to understand business needs, has experience with the Salesforce Platform, and applies business analysis best practices. They are skilled in eliciting requirements, mapping processes, writing user stories, validating solutions, facilitating workshops, and understanding software development methodologies.

The Salesforce Certified Business Analyst should have 2 years of experience as a Business Analyst, including delivering process improvements, and 2 years of experience with the Salesforce Platform.

Knowledge

Familiar with the Salesforce implementation lifecycle.

Understand Salesforce environment best practices.

Experience in a given industry environment.

Understand facilitation and documentation techniques.

Skills

Plan discovery activities based on key stakeholders.

Map business processes, elicit requirements, and write user stories.

Demonstrate effective written and verbal communication skills when working with business and technical stakeholders at all levels of the organization.

Apply strong analytical and problem-solving skills.

Abilities

Move easily between a wide variety of influencing and communication styles to engage effectively with diverse audiences and maximize impact.

Become a trusted advisor with key stakeholders.

Break down complex business processes into manageable steps.

Evaluate and recommend Salesforce features as part of solution design.

A candidate for this exam may need assistance with:

Negotiating stakeholder conflict

Designing and implementing business solutions

Setting business priorities

Signing off on user acceptance testing

Adoption and enablement, observability

A candidate for this exam is not expected to know or do the following:

Change management

Managing a project

Building ROI

Developing custom code

Designing a technical solution

Ongoing administration of tools, product ownership

Legal and compliance issues

Typical job roles of a Salesforce Certified Business Analyst candidate may include:

Business Analyst

Consultant

Business Systems Analyst

Product Owner

Platform Manager

CRM Manager

Business Process Specialist

Business Operations

Salesforce Administrator

Business Excellence Leader

Purpose of This Exam Guide

This exam guide provides information about the Salesforce Certified Business Analyst exam, including the target audience, recommended training and documentation, and exam objectives. Salesforce recommends a combination of on-the-job experience, course attendance, and self-study to increase the chances of passing the exam.

About the Exam

The Salesforce Certified Business Analyst exam consists of 60 multiple-choice questions and 5 non-scored questions. The exam must be completed within 105 minutes and requires a passing score of 72%. The registration fee is USD 200, with a USD 100 fee for retakes. The exam can be taken onsite at a testing center or online. No reference materials are allowed during the exam, and there are no prerequisites. Some exams may include additional unscored questions for data gathering purposes, but these questions do not affect the final score.

Recommended Training and References

To prepare for the Salesforce Business Analyst Credential exam, it is recommended to gain hands-on experience, complete training courses, explore Trailhead Trails, and engage in self-study. The self-study materials suggested include a Trailmix and a module on Salesforce Business Analyst Certification Prep. Additionally, enrolling in expert-led courses through Trailhead Academy and reviewing online documentation, tip sheets, and user guides related to the exam topics are also recommended.

Exam Outline

The Salesforce Certified Business Analyst exam assesses a candidate's knowledge and skills in various objectives. Candidates should have practical experience as a Salesforce Business Analyst and demonstrate proficiency in applying the features and functions outlined in the exam.

Customer Discovery: 17%

Collaboration with Stakeholders: 23%

Business Process Mapping: 12%

Requirements: 18%

User Stories: 18%

Development Support and User Acceptance: 12%

Exam Candidate Code of Conduct

As a participant in the Salesforce Credentialing program, it is important to use approved study materials, collaborate with others in the Trailblazer Community, follow exam guidelines, and report any activity that undermines credential security. Prohibited actions include sharing exam questions, receiving help during exams, and violating the Program Agreement. Consequences for violations range from exam cancelation to removal from the program and revocation of certifications.

Maintaining Your Salesforce Certification

ExamGood offers a comprehensive collection of Salesforce Certified Business Analyst exam questions to help you prepare for the certification. Upon successful purchase, you can download the study materials immediately. The materials are available in both PDF and software versions, allowing you to choose the format that suits you best. Additionally, ExamGood provides free updates for one year, ensuring that you have access to the latest exam content.

In the unlikely event that you do not pass the exam, ExamGood offers a refund policy for immediate reimbursement. With ExamGood's resources and support, you can confidently prepare for the Salesforce Certified Business Analyst exam and increase your chances of success. Don't miss this opportunity to enhance your professional credentials and advance your career in the field. Start your journey with ExamGood today!

Related NewsRelated CertificationsRelated Exams