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Product Description

Exam Code:Salesforce AI Associate

Exam Name:Salesforce Certified AI Associate Exam (SU23)

Q&A:76 Q&As

Updated: 04-27-2024

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ExamGood Salesforce-AI-Associate Exam Features

The AI Associate Credentialing Exam will focus on the fundamentals and capabilities of AI and data as they apply to CRM. The exam will be intended for individuals from all backgrounds, including business leaders and professionals who may have knowledge of AI, whether they are beginners or individuals with more experience. This certification will validate foundational skills in responsible AI and data use, paving the way for advanced technical certifications in the same domain.

Audience Description: Salesforce AI Associate

Salesforce Certified AI Associate candidates should have foundational knowledge of Salesforce's core capabilities and be able to navigate Salesforce. The exam tests knowledge in AI basics, Salesforce's trusted AI principles, data quality and governance, ethical handling of data, and engaging in discussions on AI improvements. The certification does not require understanding of AI integration with workflows, compliance requirements, customization of AI features, advanced statistical techniques, or experience in AI research or development.

Purpose of This Exam Guide

This exam guide is designed to help you evaluate if you are ready to successfully complete the Salesforce Certified AI Associate exam. This guide provides information about the target audience for the certification exam, recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-the-job experience, course attendance, and self-study to maximize your chances of passing the exam.

About the Exam

Read on for details about the Salesforce Certified AI Associate exam.

The exam consists of 40 multiple-choice questions to be completed within 70 minutes. The passing score is 65%. The registration fee is USD 75, and retakes are free. The exam can be taken either onsite at a testing center or in an online proctored environment. No reference materials are allowed during the exam, and there are no prerequisites.

Note: Exam takers have the opportunity to provide comments and feedback for individual questions on this exam. Upon completion of your exam, but before the exam results, you will be invited to take a brief 10-question survey about your experience. Your feedback will continue to add value to our certifications and our credentialing program overall. The survey should take no more than 5 minutes.

Recommended Training and References

To prepare for the exam, it is recommended to gain hands-on experience, complete training courses, explore Trailhead Trails, and engage in self-study. Study materials include Trailmix and a certification as a Salesforce Certified Associate. Additional resources such as online documentation and user guides can be found through Salesforce Help.

Exam Outline

The Salesforce Certified AI Associate exam measures a candidate's knowledge and skills related to the following objectives.

AI Fundamentals: 17%

AI Capabilities in CRM: 8%

Ethical Considerations of AI: 39%

Data for AI: 36%

Exam Candidate Code of Conduct

At Salesforce, trust is our number one value. Protecting the security of Salesforce credentials is a responsibility shared by all. As a participant in the Salesforce Credentialing program, you are required to accept the terms of the Salesforce Credential and Certification Program Agreement.

Participants in the Salesforce Credentialing Program should:

To prepare for your certification exam, use Salesforce-approved study materials on Trailhead, collaborate with other Trailblazers in the Trailblazer Community, review exam guidelines, and report any credential security concerns to the Credential Security Team.

Participants in the Salesforce Credentialing Program are prohibited from:

Engaging in prohibited activities such as sharing or requesting exam questions and answers, seeking help during exams, or violating the Salesforce Credential and Certification Program Agreement can result in consequences as outlined in the agreement.

Cancelation of upcoming certification exams

The consequences for misconduct in online proctored exams include removal or suspension, suspension from certification exams, revocation of certifications and superbadges, removal from the Salesforce Credentials program and the Trailblazer Community. It is important to maintain your Salesforce certification.

Maintaining Your Salesforce Certification

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