Refund Policy

Thank you for choosing ExamGood

We want you to feel confident when purchasing from us, so please read this refund policy carefully.

1. About Our Products

All products sold on ExamGood are digital learning materials, such as:

PDF study files

Ice software learning material

Digital tools for study and practice

We do not sell physical products. After payment, you will get instant access to your purchase through your account.

2. Our Refund Promise

Because digital products are delivered instantly and cannot be returned, most purchases are final once the content is accessed.

That said, we are fair and reasonable.

If something goes wrong, please contact us — we are happy to help.

3. When a Refund Is Possible

You may request a refund if one of the following applies:

You bought the same product twice by mistake

You cannot access the product due to a technical problem on our side, and we cannot fix it

You placed the order but did not download or open the content, and you contact us within 48 hours

There was a system error and the product was not delivered correctly

Each request is reviewed carefully.

4. When a Refund Is Not Available

We cannot offer a refund if:

The product has already been downloaded or accessed

You changed your mind or no longer need the product

You did not pass an exam or expected different results

You did not read the product description before buying

The refund request is sent after the allowed time

5. Refund Time Limit

Refund requests must be sent within 48 hours after purchase. Requests sent later than this time will not be accepted.

6. How to Ask for a Refund

Please follow these simple steps:

Email us at [email protected]

Tell us your order number and email used for purchase

Briefly explain the issue

We usually reply within 1–2 business days.

7. How Refunds Are Processed

Approved refunds are sent back to your original payment method

Refund time depends on your payment provider

Please allow 3–10 business days for the refund to appear

We do not offer refunds through cash or bank transfer.

8. Fair Use Policy

To keep our service fair for everyone:

We may refuse refund requests that appear unreasonable or abusive

Accounts with repeated refund abuse may be restricted

All decisions follow this refund policy.

9. Need Help?

If you have any questions, we are here to help.

Email: [email protected]

We appreciate your trust and support.

10. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page and take effect immediately.