CIPS CIPS Level 3 Advanced Certificate in Procurement and Supply Operations L3M4

Team Dynamics and Change (L3M4)

On completion of this module, learners will be able to identify the influence that peopleand teams can have on procurement and supply success and recognise the challenges associated with and methods to achieve, organisational change.

Individuals with responsibility for procurement and supply activity are to operate in arange of environments and within a correspondingly broad variety of teams. The influence of the individual and that of the team on overall organisational success should not be underestimated. Those who work in organisations will, more often than not be expected to cope with change be it small or large, and must therefore understand the triggers that lead to change, the associated responses and methods to ensure and maintain lasting change. This module is designed for those who are involved in the procurement and supply function, who must recognise the wider environment in which they work and the impacts that different types of individuals and team dynamics have to play on organisational success. They must also identify with need for and responses to change, and recognise the coping mechanisms which ensure and maintain change.

1.1  Identify the personal attributes required to support overall organisational success 

Personal knowledge

Personal values

Self-development and awareness

An understanding of the procurement and supply process

Further the aims of the procurement and supply profession

Advise other members of staff that have responsibilities for procurement and supply activities

Ensure compliance with organisational procedures and processes

Work towards achieving value for money outcomes in procuring goods and/or services

Serve internal stakeholders efficiently and effectively to promote customer service and support

Advise on pricing, quality, delivery, demand, quantities and place aspects

The role or personnel involved in procurement and supply activity

The structure and objectives of the procurement and supply function.

Identifying behaviours to further the aims of procurement and supply

Developing positive relationships with team members and other cross functional stakeholders

Identifying barriers to team working

Actions to overcome resistance and conflict within teams

Developing positive relationships with team members

Evolution

Adaption

Revolution

Reconstruction

Closed, contained and open-ended change

Political, Economic, Social and Technological (PEST) factors

Internal triggers

Future trends and innovation

Environmental turbulence

Resistance to change

Cynicism and scepticism

The challenge of maintaining change

The change cycle – loss, doubt, discomfort, discovery, understanding, integration

Clarify goals

Refine methods and procedures

Empowerment and ownership

Incremental adjustment

Collaborate, communicate, direct and coerce

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