Cisco Cisco Certified Specialist 500-443

Product Description

Exam Code:500-443

Exam Name:Advanced Administration and Reporting of Contact Center Enterprise

Q&A:60 Q&As

Updated: 07-20-2024


Prepare with confidence for the 500-443 CCEAAR: Advanced Administration and Reporting of Contact Center Enterprise Exam using ExamGood's comprehensive study materials.

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Cisco 500-443 CCEAAR: Advanced Administration and Reporting of Contact Center Enterprise

Exam overview

The 500-443 CCEAAR exam is a certification exam that tests the knowledge and skills of professionals in advanced administration and reporting of contact center enterprise. The exam covers a variety of topics, including call routing strategies, advanced scripting, advanced reporting, performance management, and more. Passing this exam demonstrates that the candidate has the skills and expertise needed to manage and optimize contact center operations.
Associated Certification: Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers
Duration: 90 minutes
Languages: English

Exam topics

This document outlines general guidelines for the content likely to be included on an exam related to PCCE. Topics include understanding architecture and components, PCCE protocols, call flow, and access; advanced scripting and data exchange; CUCM initiated call flows; advanced configuration such as deploying Finesse gadgets and implementing mobile agents; tools such as the bulk import tool; and reporting using CUIC foundations, administration and operations console, attributes, and customization reports.

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