You are here:Home > CCEA > 500-442
500-442

Cisco CCEA 500-442

Product Description

Exam Code:500-442

Exam Name:Administering Cisco Contact Center Enterprise (CCEA)

Q&A:60 Q&As

Updated: 04-24-2024

Number:        

ExamGood professional provides latest Administering Cisco Contact Center Enterprise (CCEA) 500-442 study materials, completely covers 500-442 exam knowledge points. With our completed 500-442 resources, you will minimize your Administering Cisco Contact Center Enterprise (CCEA) cost and be ready to pass your 500-442 exam.

500-442 Demo download

500-442 PDF Version Demo

Buy 500-442 Now
 PDF(Printable Version) $98.00 $ 48.00
Testing Engine(Software Version) $20.00 $10.00
Total     $98.00 $48.00
ExamGood 500-442 Exam Features
500-442 CCEA Exam: Administering Cisco Contact Center Enterprise

Exam Description

Administering Cisco Contact Center Enterprise (CCEA 500-442) is a 90-minute exam associated with the Unified Contact Center Enterprise Specialization requirements for Systems Engineers. This exam tests a candidate's knowledge of basic calls and agent settings, CCE configuration and implementation, advanced configuration, advanced features, and reporting. The courses Understanding Cisco Contact Center Enterprise Foundations, and Administering Cisco Contact Center Enterprise help candidates to prepare for this exam.

Exam Topics

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
20% 1.0 Overview
1.1 Understand Contact Center basics
1.2 Describe CCE components and architecture
1.3 Explain call flow
1.4 Describe access tools
20% 2.0 Basic Calls and Agent settings
2.1 Deploy basic call settings
2.2 Build basic ICM scripts
2.3 Configure basic agent functionality
2.4 Configure basic call treatment
20% 3.0 Configuration and Implementation
3.1 Implement precision routing
3.2 Configure agent teams and supervisors
3.3 Utilize Finesse administration tool
20% 4.0 Advanced Configuration
4.1 Implement VXML applications
4.2 Configure roles and departments
4.3 Configure RONA support
10% 5.0 Advanced Features
5.1 Understand CCE features beyond default
10% 6.0 Reporting
6.1 Utilize CUIC

Exam Resource

Immediate Download After Purchase
One of the primary advantages of the ExamGood 500-442 CCEA Exam: Administering Cisco Contact Center Enterprise Exam Questions is that they are available for instant download as soon as the purchase is successful. There's no need to wait or delay your preparation. This feature enables you to study your 500-442 CCEA certification exam immediately, maximizing your time and efficiency.
Availability in PDF and ice Software Versions
The ExamGood 500-442 CCEA Exam: Administering Cisco Contact Center Enterprise Exam Questions are available in both PDF and software versions. The PDF version can be printed directly, providing a traditional learning method. On the other hand, the ice software version can be used on any device without restrictions. This flexibility allows you to adjust your learning methods according to your convenience.
One-Year Free Update
Upon purchasing the ExamGood 500-442 CCEA Exam: Administering Cisco Contact Center Enterprise Exam Questions, you also get a one-year free update. This means that you will receive any updates or changes to the exam questions for a full year, ensuring that you have the latest material. If you pay an additional 10 dollars, you can extend this update period to two years. This feature ensures that you're always equipped with the latest 500-442 CCEA study material.
Refund Guarantee for Failed Exams
If you unfortunately fail the 500-442 CCEA Exam: Administering Cisco Contact Center Enterprise exam, simply send in your score sheet and you can get an immediate refund. This feature affirms ExamGood's confidence in their material and provides an added safety for users.

Related NewsRelated CertificationsRelated Exams
Hot Exams
350-701
400-007
200-125
300-415
300-425
642-902
640-692
352-011
350-018
642-813
Related Certifications
CCEA
Customer Feedback

500-442 Exam Completed!

ExamGood CCEA 500-442 practice questions are closedly matched the real exam. I passed my 500-442 exam with the real and valid exam questions answers. Thanks a lot.

500-442 Exam Completed!

Thanks to ExamGood 500-442 practice questions, I felt confident and well-prepared for the exam.
53kf email[email protected] [email protected]
Montag-Samstag [9:00-18:00]   

Share on

LiveZilla Live Chat Software