Exam MB-210: Microsoft Dynamics 365 Sales Functional Consultant
As a candidate for this exam, you’re a Microsoft Dynamics 365 functional consultant with sales expertise. You’re responsible for implementing solutions that meet the business requirements of an organization, large or small. You’re also responsible for identifying potential process efficiencies and improvements that could be achieved by using Dynamics 365 Sales and wider Microsoft Power Platform features. This may include supporting a sales lifecycle to run effectively and assisting the sales team to:
Achieve revenue targets.
Execute business strategies.
Meet an organization's objectives.
You’re responsible for configuring and expanding the core sales application functionality to create scalable customer solutions which support, automate, and accelerate the company's sales process. You’ll use your knowledge of Microsoft Power Platform and the common customer engagement capabilities in Dynamics 365 to inform the solution design where the following are required:
Business process flows
As a candidate, you should:
Have strong business knowledge of sales processes for business-to-customer and business-to-business scenarios.
Understand the sales process of the customer as well as the core functionality of Dynamics 365 Sales to identify where the two align and differ.
Be proficient in configuring Microsoft Power Platform, primarily model-driven apps.
Have knowledge of Microsoft 365 services and their interactions with Microsoft Dataverse.
Languages: English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Chinese (Simplified)
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Sales; manage core sales features; and configure additional tools and services.
The English language version of this exam was updated on September 27, 2023. Review the study guide linked in the preceding “Tip” box for details about the skills measured and latest changes.
Configure Dynamics 365 Sales (35–40%)
Manage core sales features (30–35%)
Configure additional tools and services (25–30%)
Ways to prepare
Work with Dynamics 365 Sales
Implement goal management in Dynamics 365 Sales and Customer Service
Enhance Dynamics 365 Sales with tools and apps
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