Microsoft Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate MS-721

Exam MS-721: Collaboration Communications Systems Engineer is for candidates who are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.

Collaboration communications systems engineers possess knowledge of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They manage and monitor Teams Phone, meetings, and certified devices using various tools, and deploy and configure Teams Phone with PSTN connectivity through Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. They work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators, as well as other stakeholders such as facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

This document provides information about the passing score and tips for the MS-721 exam, which is part of the requirements for the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification. It also includes a link to the study guide and exam sandbox.

The MS-721 exam measures the ability to plan and design collaboration communications systems, configure and manage Teams meetings and events, configure and manage Teams Phone, and configure and manage Teams Rooms and devices. The exam costs $165 USD and is available in English.

Review the study guide linked in the preceding “Tip” box for more details about the skills measured on this exam.

Plan and design collaboration communications systems (30–35%)

Configure and manage Teams meetings and events (10–15%)

Configure and manage Teams Phone (35–40%)

Configure and manage Teams Rooms and devices (15–20%)

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