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Exam Code:ITIL-SOA

Exam Name:ITIL Service Offerings and Agreements

Q&A:14 Q&As

Updated: 04-26-2024

Number:

Prepare for success in the PeopleCert ITIL ITIL-SOA: ITIL Service Offerings and Agreements Exam with ExamGood's expertly crafted study materials. Elevate your IT service management career with our comprehensive resources.

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Peoplecert ITIL ITIL-SOA: ITIL Service Offerings and Agreements

The PeopleCert ITIL ITIL-SOA (ITIL Service Offerings and Agreements) exam is part of the ITIL (Information Technology Infrastructure Library) certification program. ITIL is a globally recognized framework for IT service management, focusing on best practices for delivering and managing IT services efficiently and effectively.

Exam Purpose:

The ITIL-SOA exam is designed to assess candidates' understanding of the ITIL framework, particularly in the context of service offerings and agreements. It covers key processes and concepts related to service strategy, service design, service transition, service operation, and continual service improvement.

Topics Covered:

The ITIL-SOA exam typically includes questions related to the following areas:

Service Strategy: Understanding the components of service strategy, including service portfolios, financial management, and demand management.

Service Design: Knowledge of service design principles, processes, and activities, including service level management, service catalog management, and capacity management.

Service Transition: Understanding change management, release and deployment management, and service asset and configuration management.

Service Operation: Knowledge of incident management, problem management, event management, and request fulfillment.

Continual Service Improvement: Understanding the CSI approach and key principles for improving IT service management processes.

Exam Format:

Type: The ITIL-SOA exam typically consists of multiple-choice questions (MCQs).

Number of Questions: The exact number of questions may vary, but it generally ranges from 40 to 45 questions.

Duration: The standard duration of the exam is 90 minutes.

Passing Score: The passing score for the ITIL-SOA exam is typically set at 70% or higher.

Prerequisites:

While there are no formal prerequisites to take the ITIL-SOA exam, it is recommended that candidates complete an accredited ITIL training course or self-study using official ITIL publications to prepare effectively.

Certification:

Successfully passing the ITIL-SOA exam contributes to achieving the ITIL Intermediate certification in the Service Capability stream. Earning this certification demonstrates a candidate's expertise in the service management processes and functions.

Exam material:

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Free updates for one year: ExamGood understands the importance of keeping the study material up-to-date. That's why they offer free updates for one year, ensuring that you have access to the most current and relevant exam questions.

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By offering these features, ExamGood aims to provide a convenient and reliable resource for individuals preparing for the Peoplecert ITIL ITIL-SOA: ITIL Service Offerings and Agreements Exam.

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