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Exam Code:Apple Device Support

Exam Name:Apple Device Support Exam (SUP-2024)

Q&A:141 Q&As

Updated: 05-01-2024

Number:

Apple Device Support Exam SUP-2024, ExamGood SUP-2024 Study Guide, Apple Device Troubleshooting Certification, SUP-2024 Exam Prep, ExamGood Apple Device Support Resources

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Apple Device Support: Apple Device Support Exam (SUP-2024)

About the Exam

The Apple Device Support exam is for technical professionals supporting Apple devices. Passing the exam earns the Apple Certified Support Professional digital badge.

To prepare for the Apple Device Support exam, study the learning objectives listed in Reviewing the Learning Objectives, which cover iOS 17, iPadOS 17, and macOS Sonoma. It is important to gain direct experience with supporting Apple devices and consult multiple Apple resources.

To prepare for the exam, follow this approach:

To prepare for the exam on Apple device support, become familiar with using iPhone, iPad, and Mac, gain practical experience in supporting Apple devices, complete the Apple Device Support course and its exercises, review the learning objectives and related resources, and practice with sample questions.

Important

In addition to the time to complete this course, you may need 30–60 hours to prepare for the exam, depending on your background, technical expertise, and experience supporting Apple devices.

Exam Details

The exam name is 2024 Apple Device Support Exam (SUP-2024-ENU).

The exam contains 88 scored technical questions, and you have 120 minutes to complete them.

The minimum passing score is 84 percent. Scores aren’t rounded.

The exam uses multiple-choice single-select and multiple-choice multiple-select questions.

You may not access any resources or references during the exam.

Taking the Exam

You take the Apple Device Support exam online through the Pearson OnVUE system. Schedule your exam session in advance, and plan to complete the exam in one sitting. You need a private space and a current, government-issued identification card to take the exam.

Preparing for the Exam - Apple Device Support Tutorials | Apple Training. Watch a brief video to learn more about the Pearson OnVUE online proctoring experience.

To schedule and take the exam, complete these steps:

To prepare for the Apple Device Support Exam, sign in to ACRS using your Apple ID, click on Credentials, update your contact details, answer additional information questions, and submit. Then, continue to the exam process at Pearson VUE and follow the instructions to schedule and pay for your exam.

On the day of your scheduled exam, complete these steps:

To prepare for the Apple Device Support Exam, sign in to ACRS 30 minutes before your scheduled exam time using your Apple ID and password. Click on the Apple Device Support Exam and then click Begin Exam to start.

After you complete the exam, Pearson emails you your score. If you don’t pass the exam on the first try, you can purchase another exam and retake it after 14 days. You’re allowed four attempts to pass the exam. When you pass the exam, Credly emails you the instructions to claim your digital badge.

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