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500-445

Cisco CCECE 500-445

Product Description

Exam Code:500-445

Exam Name:Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Q&A:56 Q&As

Updated: 05-18-2024

Number:        

ExamGood 500-445 certification training exam material including the examination question and the answer, complete by our senior IT lecturers and the CCECE product experts, included the current newest 500-445 examination questions.

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ExamGood 500-445 Exam Features
500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Exam Description: 

Implementing Cisco Contact Center Enterprise Chat and Email v1.0 (CCECE 500-445) exam is associated with the Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers. This exam tests a candidate's knowledge of deploying and administering Cisco Enterprise Chat and Emai(ECE). The course Implementing Cisco Contact Center Enterprise Chat and Email helps candidates to prepare for this exam.

Exam Topics: 

The following topics are generaguidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
40% 1.0 ECE Deployment
1.1 Describe Enterprise Chat and EmaiComponents and Deployment Model
1.2 Explain ECE Installation process
1.3 Define ECE Best Practices
 1.4 Prepare PCCE for ECE and Integration
20% 2.0 ECE Administration and Configuration
2.1 Explain ECE Administration Tasks
2.2 Configure ECE
2.3 Explain ECE Queues
10% 3.0 ECE Email Administration
3.1 Explain ECE Email Administration
3.2 Describe Workflows
3.3 Explain CCE Scripting for Email and Storage Management
10% 4.0 ECE Chat Administration
4.1 Configure ECE for Chat
4.2 Describe Chat Entry Points
4.3 Explain Chat Operation and Chat Customization
20% 5.0 ECE Features and Troubleshooting
5.1 Describe ECE Report types
5.2 Explain Agent Single Sign-on for ECE
5.3 Troubleshoot ECE

How you'll benefit

This course will help you:
Configure, integrate, and deploy Cisco Enterprise Chat and Email into existing Enterprise Contact Center environments
Grow your understanding of Cisco ECE administration and features

The Benefits of ExamGood Cisco CCECE 500-445 Exam Questions

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Availability of PDF and Software Versions: ExamGood 500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) exam questions are available in both PDF and software formats, offering flexibility to users. The PDF version can be printed for those who prefer hard copies. Meanwhile, the software version can be used on any device, providing a convenient and flexible study experience.
Free Updates for a Year: ExamGood 500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Exam Questions provides one year of free updates. This means that if the exam materials change or are updated, you'll receive these updates at no extra cost for a full year after your purchase. Additionally, for an extra $10, you can extend these updates to two years, ensuring that you always have the most up-to-date and relevant Cisco CCECE 500-445 exam materials.
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